-  Shopping terms

Product availability

All orders placed through the Hickstead online store are subject to the availability of the product that will be indicated in most cases on the page itself. If there is a stock break or some other problem related to the impossibility of supplying the order, the company undertakes to communicate the non-availability of the product within 48 hours, and reserves the right to provide information about a solution by virtue of the future availability of the product, proposal of an alternative product of quality and value equal to or greater than that requested or by providing a promotion code for the amount of your purchase valid for 2 months.

Withdrawal of products from the online store

At Hickstead we reserve the right to withdraw any product from the online store at any time and / or to remove or modify any material or content from it. We will not be liable to you or to any third party for removing any product, removing or modifying any material or content on the website.


The price of the products will be the one stipulated at all times in the Hickstead online store. The prices on the website include VAT, but exclude shipping costs. Prices may change at any time, but possible changes will not affect orders to which we have already sent a Shipping Confirmation.

Delivery and shipments

Your order begins to be processed from the moment we receive the payment. The shipment will be made on working days, that is, from Monday to Friday. If you place your order on holidays or weekends, we will start processing it the next business day. The delivery time for peninsula Spain is 48 working hours. This period will be longer for shipments to the Balearic Islands, the Canary Islands, Portugal and other destinations other than the Iberian Peninsula.

The shipping cost for the Peninsula is € 6,05.

The shipping cost for the Balearic Islands is € 19,36.

The shipping cost for the Canary Islands is € 19,36.

The shipping cost for the Ceuta and Melilla is € 14,6.

The shipping cost for the Andorra is € 11,12.

The shipping cost for Portugal is € 8,95.

Shipping cost for Europe: € 14.90.

For international shipments you can see the rates in our section shipments and returns .

Impossibility of delivery

If for reasons attributable to the buyer (eg absence at the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you in order to offer you the appropriate information to proceed with the collection of the order.


In the case of wanting to make a return or exchange, the maximum period will be 15 calendar days from the date of purchase or to send the package back (this period is to request a return even if the order is received later)

The courier collection service has a cost of:

Iberian Peninsula (€ 6,05)

Balearic Islands (€ 19,36)

Canary Islands (€ 19,36)

Ceuta and Melilla (€ 14,6)

Andorra (€ 11,12)

The address for sending returns is as follows:

Avenida de Italia 11, 2ºd , 41012 Sevilla (Spain)

The return will be made in the same payment method in which the purchase was made (credit card), in an approximate time of 15 days, from when you receive the notification of receipt of the package in our warehouses.

For more information, you can enter the returns section .

Payment methods

The payment method for purchases made on the web is through credit / debit card and BIZUM. All operations are carried out in compliance with all security and data protection protocols. The cardholder is responsible for transactions on the website.

Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for the Canary Islands, Ceuta and Melilla, in which case the taxes that are applicable to said territories will be applied.

Transfer of risk and ownership

The risks of the products will be borne by the customer from the moment of delivery. The customer will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if it takes place at a later time. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.

Right of withdrawal

In general and in application of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, consumers and Users have the right to withdraw from purchases made remotely, except for those products referred to by virtue of the provisions of article 102 of the aforementioned regulation. To this end, Hickstead establishes a maximum period of 7 days for the exercise of the aforementioned withdrawal rights. Notwithstanding the foregoing, when the client acquires sound or video recordings, discs and computer programs, they may exercise their right of withdrawal as long as they retain their guarantee seal and have not been tampered with. For the exercise of the aforementioned right, you must send us the product properly packaged together with the DOCUMENT OF WITHDRAWAL which is available to you in the online store. The expenses incurred for the return of the product will be assumed by the customer.


The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

We guarantee that each of the transactions made in https://hicksteadshop.com/ is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. https://hicksteadshop.com/ uses a server based on the standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network. (If you want to know more, visit this link: https: //www.digicert .com / en / ssl-certificate / )

Likewise, the data about your credit card is not registered in any database but goes directly to the POS (Terminal Point of Sale) of the Bank.

In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our gateway of payments the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD in our store.

In the event that your card is not attached to this payment system, https://hicksteadshop.com/ will only accept payment by credit card VISA or MASTERCARD to clients with previously demonstrated seniority and reliability.

In both cases, when paying with a VISA or MASTERCARD the following information will always be requested: the card number, the date expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees regarding the security of the transaction.

Important: Credit card fraud is a crime, and https://hicksteadshop.com/ will take legal action against anyone who makes a fraudulent transaction in our online store.

Written communications

Applicable regulations require that part of the information or communications we send you be in writing. By using this online store, the customer agrees that we can exchange electronic communications. We will contact the customer by email or provide information by posting notices in the online store. For contractual purposes, the client accepts that all contracts, notifications, information and other communications that we communicate to him through the aforementioned means, comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Product warranty due to lack of conformity

The responsibility of the online store due to lack of conformity of the product will be governed by the provisions of 114 and following of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for Defense Consumers and Users.

Our right to modify these conditions

We have the right to review and modify these conditions at any time. You will be subject to conditions in force at the time you place each order.

Minimum age for purchase

The minimum age to carry out a transaction in our online store is 18 years of age or older.

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